Tuesday, November 6, 2012

Happy Flushing...again!!!

OK... so there are many things that we take for granted in our modern lives. I would like to say flushing a toilet is one of them. It is just something we do, and to be honest rarely even think about it. That is until you can't! That was us in our house recently. Halloween night to be exact. Let me explain.

So just before going to pick up my kids from school I ventured down into our basement. When I walked passed the furnace room I was met by a foul smell. A poopy smell to be honest. I knew what it was immediately. It has happened before. We had sewage backup. YUK! We live in a very old neighbourhood with many old trees and those trees have lots of little roots  and those roots often find their way to the pipes. Many of our neighbours have had to deal with this yukky problem as well.

I was initially irritated and then I remembered something. Many months ago I made one of the best decisions and signed up for a total home protection plan from Direct Energy. For about $33 a month we have a protection plan for our air conditioner, furnace and plumbing. And to be honest it was the best decision ever.

Total Home 3-in-1 Bundle

Our Plan Includes:

Parts & Labour Protection – Breakdown Coverage for your Furnace/Boiler with no annual claim limits
  • Unlimited number of service calls
  • 365/24/7 Support centre to take your calls
  • Access to 700 highly-trained, licensed technicians
  • Front-of-the-line service during peak periods
  • After-hours/weekend repairs at no extra cost to you
  • Heating Protection Plan Inclusions/Exclusions

Cooling Protection Plan

Enjoy the same level of protection for your air conditioner as for your furnace.

Our Plan Includes:

Parts & Labour Protection – breakdown coverage for your Air Conditioner
  • Unlimited number of service calls
  • 365/24/7 Support centre to take your calls
  • Access to 700 highly-trained, licensed technicians
  • Front-of-the-line service during peak periods
  • After-hours/weekend repairs at no extra cost to you
  • Cooling Protection Plan Inclusions/Exclusions

Plumbing & Drain Protection Plan

Protect your home from unexpected blocked toilets, interior drains, showers and sinks.

Our Plan Includes:

Parts AND Labour Protection – Breakdown Coverage for your Plumbing and Drains with no annual claim limits:

So I called and set up an appointment. A serviceman from Direct Energy came, snaked the pipe and pulled up some tree roots! And within an hour of arrival we were happily flushing again!  Yippee!!! The best part is that the service call cost nothing! Since we were paying for the protection plan every month the service call was part of the plan. Without the protection plan the service call would have cost us about $310.


**disclosure: I was not paid for this post. This is completely my opinion. We loved the service and the protection plan and wanted to share our good experience with a professional company that offered solid service when we needed it**